Help & FAQ’s

Our FAQ section below covers the main questions we get asked about our business and will give a clear understanding answer to your query.

If a question you have isn’t answered or is still unclear then please don’t hesitate to get in touch via the contact form to the right.


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How can I be sure I am getting the best offer possible for my property?

There are rival property buying companies who initially offer high prices to customers to engage them, and then lower their offer once they have them hooked. We believe this is dishonest. We make you the highest offer we are able to make for your property from the very beginning. If you don’t believe us… ask us for an offer right now! We back what we say with our HIGHEST OFFER GUARANTEE.If you believe you have had a higher offer from any other company cash buying company, show it to us and we GUARANTEE that we will beat it!

Will it cost me to receive an offer?

No. Absolutely not, unlike many of our competitors, we are always happy to give you a no-obligation, free offer on your property. We are property professionals with over 30 years combined experience and even if you decide not to do business with us, our team will have been happy to have at least given you a little free property advice.

How long does it take?

As we are cash buyers, using our own funds, and having been buying property for many years, we are able to exchange on your property in as little as 7 days, if necessary. Typically, however, the entire process takes 14 – 21 days, but we are happy to discuss your needs, whether that is for a quicker or a slightly slower sale, and to work to your timescale.

Which parts of the north east do you buy property in?

We buy property in all areas in the north east of England.

Does my property need to be in good condition?

No. We make offers on all properties, whatever condition they are in. (However, you should describe the condition of the property to us accurately when requesting an offer, so that we can take this into account and so give you an accurate offer first time.)

What type of properties do you buy?

We buy all types of property. Whether you own a flat, a bungalow, a semi, a mid terraced or detached house, we will make you an offer.

How do you calculate the value of my home?

We use the most up to date and sophisticated valuation software available. This lets us make an extremely accurate valuation of your property. We also have extensive knowledge of local markets throughout the north east from our experience of purchasing properties.

Are there any hidden fees involved?

No. There are absolutely no fees involved in our service whatsoever. And we cover all of the legal fees.

Can I be sure that Home Buyers NE will be right for me?

You can. We pride ourselves on our honest, professional approach, and would be happy to put you in touch with people who have sold their property to us in the past. We cannot, of course, guarantee that absolutely everyone will judge us to be their ideal buyer, but we can promise that our service is the quickest available and that we will make you the highest possible offer. Call us, or fill out our form, and judge for yourself.

Does it matter if I am in arrears with my mortgage or about to be repossessed?

Because we have the funds available, in cash, to buy your property, This means we can act immediately rather than having to wait to secure a mortgage, which can take several weeks.

Why do you refer to yourselves as a 'cash buyer'?

Because we have the funds available, in cash, to buy your property, This means we can act immediately rather than having to wait to secure a mortgage, which can take several weeks.

What do you mean when you talk about 'discount to market value'?

If you look at the value of a house being shown on an estate agent’s website, the price you will see being asked will usually be well in excess of what the property is really worth in the market. By the time the property gets sold, the owners may have waited many months to find a buyer prepared to come near to that price, and even then the sale will probably proceed at a price some way lower than that advertised. Agents often inflate prices by claiming to be able to sell for a higher price in order to secure the chance to sell the property against competition from other local agents. they may also price high simply to leave themselves room to negotiate a discount. At Home Buyers NE, we calculate the true market value of your property using actual data of comparable sales achieved recently, and the most sophisticated valuation software.

I'd like you to make me a cash offer. What should I do next?

Simply fill in our online form or pick up the phone and give us a call on 01642 903 414 to discuss your property.